Privacy Policy

DesignSpark LLC ("we," "us," or "our") operates patchIT, a DMX-512A addressing and patching application available at pkpatchit.com and as a desktop application. This Privacy Policy explains how we collect, use, and protect your information.

• Account registration information (email address, name)
• Billing information processed through Paddle (our payment processor; we do not store card data)
• Fixture library data, project files, and DMX patch configurations you create
• Channel chart files (images or PDFs) you upload when using the AI Import feature
• Communications you send to us (support requests, feedback)

• Log data: IP address, browser type, operating system, pages visited, timestamps
• Usage data: features used, session duration, error reports
• Device identifiers for desktop app licensing verification
• Cookies and similar tracking technologies (see Section 7)

If you use the free check-off tool without creating an account, we collect only anonymous usage analytics and standard server log data. No personally identifiable information is required or collected.

We use the information we collect to:

• Provide, operate, and improve the patchIT application and related services
• Process transactions and manage your subscription through Paddle
• Sync your projects and fixture libraries across devices (Pro and Team plans)
• Process channel chart files you upload through the AI Import feature
• Send transactional emails (receipts, password resets, account notices)
• Respond to support requests and communications
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations
• Send product updates or marketing communications (you may opt out at any time)

We do not sell your personal information to third parties. We do not use your DMX project data or fixture configurations for any purpose other than delivering the service to you.

We share information only as necessary to provide the Service:

• Paddle: payment processing. Paddle acts as Merchant of Record and handles all payment data under their own Privacy Policy. We do not receive or store your card details.
• Supabase: cloud database and authentication infrastructure. Data is stored with row-level security; no other users can access your data.
• AI Processing Service: when you use the AI Channel Chart Import feature, the file you upload is transmitted to our proprietary AI processing service for analysis. See Section 3a for details.
• Legal requirements: we may disclose information if required by law, court order, or to protect our legal rights.

We do not share your data with advertisers, data brokers, or analytics resellers.

We retain your account and project data for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or tax purposes. Channel chart files uploaded to the AI Import feature are not retained after processing. Free plan anonymous usage logs are retained for up to 12 months.

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, row-level database security, and access controls. All AI Import file transmissions are encrypted in transit and are not logged or retained. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your patchIT account.

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected, the sources, our business purposes, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale / Sharing: We do not sell or share your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Information: We do not collect sensitive personal information beyond what is necessary to provide the Service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Email us at privacy@designsparkllc.com or use the in-app deletion tool at Settings › Account & Billing. We will respond within 45 days. We may need to verify your identity before processing your request.

We do not disclose personal information to third parties for their direct marketing purposes.

We use essential cookies for authentication and session management, and anonymized analytics cookies to understand usage and improve the Service. We do not use advertising or behavioral tracking cookies. The free check-off tool does not require cookies.

patchIT is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or in-app notice at least 30 days before the change takes effect. Continued use after the effective date constitutes acceptance.